Return and Refund policy

'At SkinMumma, we are dedicated to ensuring that our cherished customers receive top-notch products and an unparalleled shopping journey. Recognizing that situations may arise where a return is necessary, we are here to guide you through the process. Please take a moment to familiarize yourself with our product return policy:


For a return to be accepted, the product must be in its original packaging.

Include all original packaging slips or documentation that accompanied the product.


The returned item must be in an unused and undamaged state, free from any signs of wear or customer-induced damage.


Initiate a return request within 72 hours from the delivery timestamp.

To request a return, log in to your SkinMumma account, navigate to the "My Orders" section, and select the order you wish to return. Follow the provided instructions to submit your return request.


In the event of receiving a damaged or leaked product, we understand your concern and are ready to assist promptly. Provide a package unboxing video in such cases to facilitate a refund or return. This video aids us in comprehending the issue and expedites the resolution process.


Upon submission of your return request, our customer support team will review it and reach out to you for further guidance. Here's what to anticipate: If your return request is approved, we will furnish instructions on sending the product back to us. Securely pack the product in its original packaging, ensuring all packaging slips or documentation are included. Dispatch the product according to our instructions, with return shipping costs being your responsibility. Once we receive and verify the product's condition, your refund or replacement will be processed as per your preference. Refunds will be credited to the original payment method used during the purchase.

Note: The refund processing time may vary depending on your payment method and financial institution processing times.

At SkinMumma, we aim to provide a seamless and stress-free shopping experience, committed to resolving any product-related issues you may encounter. If you have queries or need assistance with the return process, our customer support team is ready to assist.

Thank you for choosing SkinMumma; your satisfaction is our foremost priority.'